REPS 101 - Online FAQ

How to Enter Re-inquiries

Posted by Taylor Reporting Solutions, LLC on May 23, 2016 at 4:25 PM Comments comments (0)

What is a re-inquiry?

"Re-inquiry" is the label REPS uses to describe each time an existing lead reaches out to you in response to some sort of marketing tactic you've put into the market place. They may be responding to a post card, an ad they saw in the newspaper, or might be calling because their friend told them they should attend an event. Any time a lead who is already in your database calls you (or emails you) and says some version of "hey, I saw your name on that new [in...

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Adding Additional Contacts to a Lead

Posted by Taylor Reporting Solutions, LLC on March 22, 2016 at 11:05 AM Comments comments (0)

Once you've added a lead, at any time you may want to add another contact to their record. This could be an adult child, attorney, or geriatric care manager.

To add another contact, go to the lead record that you want to add the contact to. On the left side of the screen, under Leads, click on the Other Contacts tab. To add a new contact click Add on the right side of your screen.


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How to Export a List of Email Addresses

Posted by Taylor Reporting Solutions, LLC on October 22, 2015 at 10:35 AM Comments comments (1)

To get a list of leads’ email addresses, you'll need to export a report which includes the fields pertaining to email from your database.


Refer to the image as you read the five steps explained below.


1. From the Home screen, click on the Reports button.


2. From the list that pops up to the right, click on Contact Listing which will bring up a wind...

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Tracking Couples with the 2nd Person Box

Posted by Taylor Reporting Solutions, LLC on October 19, 2015 at 1:25 PM Comments comments (0)

Second Person Box

First, let's clarify just who the "2nd Person" is. Usually the second person is the spouse of the prospect. When adding the spouse’s name in the Prospect page, make sure you put it in the 2nd Person box (shown in red below.) Even though they seem like a unit, it will cause problems down the road if you make the mistake of putting both names (e.g. Betty and Don) in the First Name field on the Contact page.

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Finding the People with Specific Apartment Preferences

Posted by Taylor Reporting Solutions, LLC on August 11, 2015 at 3:15 PM Comments comments (0)

Client's Question:

We need help trying to pull a report. We want to know who in our lead base prefers a specific type of apartment. More specifically, a report of who prefers 2BRs and so on.

Answer:

I would pull a contact listing report (Reports -> Marketing -> Contact Listing).



On that screen you don’t have to add a...

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What to do When a Spouse Dies

Posted by Taylor Reporting Solutions, LLC on August 11, 2015 at 2:05 PM Comments comments (0)

Here’s what to do when one member of the couple passes away:


What you don’t want to do is delete or deactivate them because there could be historical activities or other notes associated with the person who passed away. There isn’t a standard way the system wants you to handle it, so I see two decent options for dealing with the death. In either case, you start by hitting “Swap 2nd Person” on the Prospect Page. You always need to h...

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Status Codes

Posted by Taylor Reporting Solutions, LLC on August 5, 2015 at 11:10 AM Comments comments (0)

Status codes should…

• Clearly tell us where the lead is in the sales process.

• Be looked at during every interaction and should be updated as often as needed.

• Be simple enough that it’s always obvious which one to choose. Grouping like items together will help keep things organized!

• Make it easy for everyone on the team to quickly know what the pipeline looks like.

• Make it easy to prioritize daily to-do lists. If...

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How to See Changes in Status Code Over Time

Posted by Taylor Reporting Solutions, LLC on April 10, 2015 at 4:25 PM Comments comments (0)

REPS doesn't make it easy to see how the status code of a specific lead has changed over time. Sure, you can look up each activity and see if things changed from one to the next, but shouldn't there be an eaiser way to get a snapshot?


Of course there is! 


You can look at a Completed Activity Log for JUST that person, which will give you the history of intereactions as well as the progression of the status codes over time!


R...

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Want to Know How Many People You Have in Each Status Code?

Posted by Taylor Reporting Solutions, LLC on January 8, 2015 at 9:55 AM Comments comments (0)

This is actually a great report that has lots of useful applications once you understand how it works. Here's how to run a simple report to get the count by status code.

  • Reports -> Analysis -> Lead Count Analysis
  • Change “Leads by” to Status Code

You don’t need to make any other changes to the report set up. Just hit Print.

If you want to look at the current status code of leads added during a certain time frame (like if you wanted ...

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Should We Track Resident Activities?

Posted by Taylor Reporting Solutions, LLC on January 7, 2015 at 1:00 PM Comments comments (0)

I got a great question this morning from a client. Her sales team wants to add resident-related activities to REPS but she wasn't sure how to do this without affecting sales-focused conversion rates. Here's my advice:


From my perspective, it is appropriate for the team to add calls and meetings with residents. I feel this way for a few reasons.

  1. As a counselor, I would want “credit” for all the stuff I have to do during the day and that stuff takes up ...
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